eAccess-eStore.com is owned and operated by eAccess Solutions, Inc. eAccess is a global provider of mobile data products, software and consulting services, Headquartered in Chicago, IL., eAccess has Millions of customers worldwide and proudly serves over 65% of the US Fortune 100, major branches of the US Government, US Military, Educational Institutions, Small Businesses and Individual consumers everywhere. Our goal is to exceed your expectations with top-notch customer service driven by our hands on experience with the products we sell.
All orders on eAccess-eStore.com are processed with the latest 128-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will then be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest in on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 847-701-3021 option 2.
Orders are processed Monday through Friday 8:00am-4:00pm CST (express orders processed until 4:30pm CST). Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online and phone orders. By placing a phone order, you are providing verbal acceptance of our Terms and Conditions. Note: All of our products sold, are brand new OEM and custom accessories shipped in retail or bulk packaging. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.
Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?
- Demand for an item is much higher than expected and our manufacturer
needs time to restock our supply.
- The manufacturer has an unforeseen backorder of an item due to a
shortage of parts, materials, etc.
- Delivery delays can be caused by transportation strikes, natural
disasters such as floods, snow or rain storms, etc.
- The estimated in stock date of an item is subject to change at any
If you wish to setup a Terms billing account with us, please click here to apply online. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via the on-line order system at http://www.wirelessbyeaccess.com. Your order will be processed and an invoice will be promptly mailed to you.
If you wish to setup a wholesale account with us, please click here to apply online. Once your Wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information. Bulk orders will be accepted via the on-line order system at http://www.eaccess-wholesale.com.
eAccess-eStore.com accepts VISA, MasterCard, and American Express. Once your order has been received and your credit card information has been verified, your payment will be processed by eAccess Solutions, Inc. and will appear on your credit card statement.
All orders placed on eAccess-eStore.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 4:30pm CT (5:30pm ET). Delivery transit time starts once we have filled the order and our carrier has picked up the package. For your convenience, we offer both Federal Express and United States Postal Service for all package shipments.
For all residential deliveries:
- We will not provide Shipping Refunds due to weather related delivery delays.
- Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
- Any order over $150.00 (US Dollars) will only be shipped via Fed Ex.
- Any order over $250.00 (US Dollars) will incur an insurance fee.
eAccess-eStore.com will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with FedEx or USPS. Customers may select signature required service at the time of order placement (additional fees may apply).
Domestic Shipments Only
- We offer a cost effective way to get your products to you through an economical shipping service. The delivery time can take up to 10 Business days from the date that the order is shipped but is NOT time sensitive.
- Saturday delivery is included on these shipments.
- Economy service packages are shipped through a combination of FedEx and USPS. FedEx picks up your package and delivers it to a USPS facility for the final delivery by your postal carrier.
- Packages sent via economy service are fully traceable from pickup to delivery at www.fedex.com.
- This is a bulk shipping option so the shipping path will vary on each shipment.
Federal Express Options
NOTE: For International shipments - you may provide us with your Federal Express account number and you must accept all Duties, Taxes and other fees that may apply.
- We offer your choice of Ground, 2nd Day, Express Saver, Next Day Afternoon, Next Day AM and Saturday delivery (only offered on Fridays).
- Transit times for Ground shipments see zone map.
- Two-Day service is currently offered for Alaska and Hawaii (extra delivery time may be required).
* All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.
- We offer International Economy and International Priority shipment services.
- FedEx International Priority service is used for prompt overseas delivery.
- Any extra fees (refusal of package, wrong address) that we incur, for packages billed to your account, the customer will be charged accordingly.
* Any order over $250.00 (US dollars) will incur an insurance fee.
United States Post Office Options
- We offer your choice of Express service (approximate transit time 1 to 2 days) and Priority service (approximate transit time 2-4 days). Please note: Transit times may vary.
- Saturday delivery is included in both the Express and Priority shipment methods.
- We deliver to any APO/FPO/PO Boxes.
- All packages shipped via United States Post Office are NOT fully traceable:
- Express service packages are tracked as delivered at destination only.
- Priority service packages are not tracked by USPS and therefore the customer assumes liability once the package leaves our facility.
Pick Up At Location
For your convenience, we offer our customers the option to come to our Corporate Headquarters to pick up orders placed on our web site.
- To be offered this option you must provide an Illinois shipping address.
- Pick up hours are 8:30am – 4:00pm.
- Orders must be placed on our web site prior to pick up.
- Please contact us before pick up to ensure that your merchandise is in stock.
Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:
- Any refused package.
- Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
- Re-shipment of packages returned to us.
Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. Once we receive your RMA request, we will issue you an RMA instructional email, which will explain how and where to ship the returned items to. Please check your spam folder for the instructional email. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.
- Defective Items: If you receive a defective product, please contact us within our 30 day return policy. The replacement item will be sent to you and you will either be sent a label via email or we will include a self-addressed pouch to return the defective item to us. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back, including all original parts and packaging. If for any reason, the customer does not want the replacement for the defective item, the customer assumes responsibility for the return shipping costs. If our staff tests the returned item and it has been found to not to be defective, the customer assumes responsibility for the additional shipping costs, as well as a restock fee.
- Erroneously Shipped Items: If you receive an erroneously shipped product, please contact us within one business day of receiving the product to open your support ticket. We require you to fill out a support ticket with as much information about the erroneously shipped item as possible. The originally ordered item will be sent to you and will include a self-addressed pouch to return the erroneously shipped item and all original packaging to us. If the item returned was found to actually match the item originally ordered, the customer will be charged a restocking fee and any related shipping costs. The customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.
- All Other Returns: For all other returns/exchanges, please click here to contact our returns department and receive a RMA number within our 30 day return policy. All items must be returned in new condition with all original parts and packaging. Based on our evaluation of the item(s), condition, contents and packaging a 10%-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts. In the event you want to do an exchange, you may place a new order for the items you wish to purchase.
- Software: Software is not returnable, due to the non-reusable download key that we send to you via email. No refunds or exchanges will be given. To avoid incorrect purchases we suggest that for any type of server software or BES licenses, if you are unsure of which type of software solution will meet your needs, please contact our sales department for assistance at 847-701-3021 option 1 and they will be happy to assist you with your purchase.
- Headsets: Due to the personal nature of headsets, no open box headset or ear bud will be accepted for return. If you are having trouble pairing your headset with your device, please contact our Technical Support staff at 847-701-3021 option 3.
- Keyboards: If you are having trouble with your keyboard, please contact our Technical Support staff at 847-701-3021 option 3.
- Other Non Returnable Items: Opened screenguardz, bodyguardz, egrips and privacy screens are not returnable due to the adhesive material that is intended for a one time use.
- Manufacturer's Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.
- Clearance Items: Clearance items are final sale and not returnable.
We provide unmatched support and service for our customers. Support for any accessory product purchased from us is always FREE and available for the lifetime of your purchase. To open up a support ticket click here or contact us via phone at 847-701-3021.
BlackBerry Device Support contracts are available for purchase. You can select one of the following: One-Time Incident, Silver Service (1 year with 8-5 coverage) or Gold Service (1 year with 8-7 coverage).
Thank you for your business!
The eAccess-eStore.com Team