BlackBerry Advantage Support Services, BlackBerry Advantage Support, BlackBerry Business Support, Small Business BlackBerry Support Services, eAccess e-Store BlackBerry Support Services





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BlackBerry Advantage Support

BlackBerry Advantage Level Small Business Support Services

BlackBerry Advantage Level Support for Small Business provides direct, 24x7 access to technical experts by phone, plus free software updates and the ability to submit incidents electronically. There are a range of Advantage Support programs to fit your BlackBerry support needs. Advantage Support programs include: BlackBerry Professional Software Advantage Support Program (for up to 30 Active CALs), BlackBerry Enterprise Server Support and BES with Mobile Voice Support (100-499 Active CALs), BlackBerry Professional Server and BlackBerry Enterprise Server –Advantage program (Direct to Level 2 Support), BES w/MVS Standard Program (includes 1-100 active CALs) plus other BlackBerry Advantage Support Services options to suit your BlackBerry support needs.

Read more about BlackBerry Advantage Level Small Business Support features below. Call eAccess e-Store at (847) 991-7190 for detailed quotes or further information, we are happy to help determine which BlackBerry advantage level small business support services best fits your needs.

BPS - Advantage Program - 30 Active CALs max Your Price: $1,048.00 Buy Now!	BES - Advantage Program - Includes 1-30 Actives CALs Your Price: $1,452.00 Buy Now!	BES w/MVS - Advantage Program - Includes 1-30 Active CALs Your Price: $1,669.85 Buy Now!
BES and BES w/MVS - Advantage Program - 31-99 Active CALs Your Price: $26.00 Buy Now!	BES and BES w/MVS - Advantage Program - 100-499 Active CALs Your Price: $24.65 Buy Now!	BES and BES w/MVS - Advantage Program - 500-999 Active CALs Your Price: $23.30 Buy Now!
BES and BES w/MVS - Advantage Program -1,000+ Active CALs Your Price: $21.95 Buy Now!	BPS and BES - Advantage Program - Direct to Level 2 Support Your Price: $8,718.00 Buy Now!	BES w/ MVS - Advantage Program - Direct to Level 2 Support Your Price: $10,026.00 Buy Now!
BES w/MVS - Standard Program - Includes 1-500 Active CALs Your Price: $23,394.00 Buy Now!	BES - Advantage and Standard Programs - Support Service Specialist Your Price: $3,390.00 Buy Now!	BES w/MVS - Advantage and Standard Programs - Support Service Specialist Your Price: $3,899.00 Buy Now!
BES and BES w/MVS - (1) Additional Named Caller Your Price: $580.00 Buy Now!	BES and BES w/MVS - (5) Additional Named Callers Your Price: $1,936.00 Buy Now!	BES and BES w/MVS - Developer Support - 10 Call Pack Your Price: $967.00 Buy Now!

BlackBerry Advantage Support Level Features
Coverage and Access	24x7 telephone support with an average 90-second response¹ Electronic incident submission with a 2-hour response by telephone or email
Problem Management	Critical technical issues can be managed in a formal Problem Management process
Direct to Level Two Support	Optional service: Technical issues are routed directly to Level Two technical support analysts, bypassing the general support queue
Application Development Incidents	Optional service: Purchase 10 application development support incidents to troubleshoot issues with custom application development for your BlackBerry platform
Support Service Specialist (SSS)	Optional service: A Support Service Specialist will review outstanding technical issues, interact with Problem Management and manage escalations as required
BlackBerry Expert Support Center	Standard version of the secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry Software Service Packs and Hotfixes	Available for all BlackBerry software components
BlackBerry Software Updates	Available for any BlackBerry software components covered under your support subscription
BlackBerry Infrastructure Status	Access to a support tool that shows the status of the BlackBerry Infrastructure
BlackBerry Certification	One BlackBerry Certification Program exam voucher for each of your Named Callers 1% discount per BlackBerry Certified Named Caller on your support subscription renewal (up to a maximum of 5%)
BlackBerry Training	Choose between one Named Caller enrolling in a series of online webcasts or your organization receiving a 50% discount on open session training for each of your Named Callers
BlackBerry Technical Support Services Webcast Series	Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve Newsletter	Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers	5 Optional feature: Add Named Callers as required