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 BlackBerry
Basic Level Small Business Support Services
BlackBerry Basic Support is an
introductory support level for customers with 30 or fewer BlackBerry® smartphone
users who are looking to minimize support costs. Your technical issues will be
submitted electronically, with a 24-hour response by telephone or email.
BlackBerry Basic Support for Small Business packages range according to service
programs needed. BlackBerry Basic Level support programs include:
BESX- Basic Program 30 Active CALs max,
BPS- Basic Program 30 Active CALs max,
BES- Basic Program
– 30 Active CALs max, and
BES w/ MVS Basic Program
– 30 Active CALs max.
Available
BlackBerry self-service tools include BlackBerry training, BlackBerry
Certification exam vouchers, BlackBerry Expert Support Center, technical
webcasts, free service packs and hotfixes, plus other service tools.
eAccess e-Store offers the BlackBerry Support Services you need
for your small business. Review the BlackBerry Basic Support features listed
below and call us
at (847) 991-7190 for detailed quotes or further information. |
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BlackBerry Basic Support Level Features
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Coverage
and Access |
24x7 electronic incident
submission, with a 24-hour response by telephone or email |
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BlackBerry
Expert Support Center |
Basic version of the secure,
online resource for Named Callers that provides access to self-service tools
and resources |
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BlackBerry
Infrastructure Status |
Access to a support tool that
shows the status of the BlackBerry Infrastructure |
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BlackBerry
Certification |
One BlackBerry Certification exam
voucher for each of your Named Callers |
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BlackBerry
Training |
Web-based training through the
BlackBerry Expert Support Center |
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BlackBerry
Technical Support Services Webcast Series |
Monthly webcasts to provide Named
Callers with information and workarounds to proactively diagnose common
technical scenarios |
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BlackBerry
Solve newsletter |
Standard edition of the monthly
enewsletter sent to Named Callers to communicate technical information such
as fixes and workarounds for common technical issues |
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Named
Callers |
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