| BlackBerry Enhanced Support |
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 BlackBerry
Enhanced Level Small Business Support Services
BlackBerry Enhanced Support
Services are introductory support level for customers with 30 or fewer
BlackBerry® smartphone users that provides 24x7 electronic incident submission
with a 4-hour response by phone or email. Some of the BlackBerry Enhanced Level
Small Business Support programs include
BlackBerry Enterprise Server Express Enhanced
Program (includes 1-30 active CALs),
BESX / BES – Enhanced program
(per cal fee with 31+ users),
BPS Enhanced Program
(30 active CALs max),
BES- Enhanced Program
(30 active CALs max), and
BES w/MVS Enhanced Program
(30 active CALs max).
Read about
BlackBerry Enhanced Level Small Business Support Services features below and
call us at (847) 991-7190 for detailed quotes or further information. We can
help determine which BlackBerry Enhanced Support services best fits your
business needs. |
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BlackBerry Enhanced Support Level Features
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Coverage
and Access |
24x7 electronic incident
submission with a 4-hour response by telephone or email |
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BlackBerry
Expert Support Center |
Basic version of the secure,
online resource for Named Callers that provides access to self-service tools
and resources |
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BlackBerry
Software Service Packs and Hotfixes |
Available for any BlackBerry
software components covered under your support subscription |
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BlackBerry
Infrastructure Status |
Access to a support tool that
shows the status of the BlackBerry Infrastructure |
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BlackBerry
Certification |
One BlackBerry Certification exam
voucher for each of your Named Callers |
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BlackBerry
Training |
Web-based training through the
BlackBerry Expert Support Center |
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BlackBerry
Technical Support Services Webcast Series |
Monthly webcasts to provide Named
Callers with information and workarounds to proactively diagnose common
technical scenarios |
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BlackBerry
Solve newsletter |
Standard edition of the monthly
enewsletter sent to Named Callers to communicate technical information such
as fixes and workarounds for common technical issues |
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Named
Callers |
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