BlackBerry Standard Level Support Services, BlackBerry Support Services, Customizable BlackBerry Support Services, eAccess e-Store BlackBerry Technical Support Services





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BlackBerry Standard Support

BlackBerry Standard Level Enterprise Support Services

BlackBerry Standard Support includes Direct to Level Two Support resources to quickly address support issues and electronic incident submission with a 2-hour response by telephone or email. Flexible Support programs allow you to add a variety of optional service features as your BlackBerry® solution grows and becomes more complex. Some of the available BlackBerry Standard Support programs include BlackBerry Enterprise Server- Standard Program (for 1-500 active CALs), BES Change Management / Migration Reviews (better safe than sorry), BES w/MVS – System Health Checks (identify issues and avoid future problems), BES - Advantage and Standard Programs- Support Service Specialist (use Specialists to resolve issues), BES and BES w/MVS – (1) Additional Named Caller(expand the reach of your IT staff), BES and BES w/MVS- Developer Support (10 Call Pack assures a Developer when you need one). Whatever your BlackBerry support needs are, eAccess e-Store can customize a package of Support services you need.

Read more about BlackBerry Standard Level Enterprise Support features below. Call us at (847) 991-7190 for detailed quotes or further information.

Blackberry Standard Support Program - Support MVS only up to 500 users Your Price: $2,952.00 Buy Now!	BES - Standard Program - Includes 1-500 Active CALs Your Price: $20,343.00 Buy Now!	BES w/MVS - Standard Program - Includes 1-500 Active CALs Your Price: $23,394.00 Buy Now!
BES and BES w/MVS - Standard Program - Per Active CAL - 501-999 Active CALs Your Price: $19.00 Buy Now!	BES and BES w/MVS - Standard Program - Per Active CAL - 1,000-4,999 Active CALs Your Price: $16.95 Buy Now!	BES and BES w/MVS - Standard Program - Per Active CAL - 5,000-9,999 Active CALs Your Price: $14.50 Buy Now!
BES and BES w/MVS - Standard Program - Per Active CAL - 10,000-19,999 Active CALs Your Price: $12.10 Buy Now!	BES and BES w/MVS - Standard Program - Per Active CAL - 20,000-49,999 Active CALs Your Price: $9.70 Buy Now!	BES and BES w/MVS - Standard Program - Per Active CAL - 50,000+ Active CALs Your Price: $7.25 Buy Now!
BES - Standard Program - System Health Checks Your Price: $8,645.00 Buy Now!	BES w/MVS - System Health Checks Your Price: $9,942.75 Buy Now!	BES - Change Management / Migration Reviews Your Price: $3,050.00 Buy Now!
BES w/MVS - Change Management / Migration Reviews Your Price: $3,508.50 Buy Now!	BES - Advantage and Standard Programs - Support Service Specialist Your Price: $3,390.00 Buy Now!	BES w/MVS - Advantage and Standard Programs - Support Service Specialist Your Price: $3,899.00 Buy Now!
BES and BES w/MVS - (1) Additional Named Caller Your Price: $580.00 Buy Now!	BES and BES w/MVS - (5) Additional Named Callers Your Price: $1,936.00 Buy Now!	BES and BES w/MVS - Developer Support - 10 Call Pack Your Price: $967.00 Buy Now!

BlackBerry Standard Support Level Features
Coverage and Access	24x7 Direct to Level Two telephone support with an average 90-second response Electronic incident submission with a 2-hour response by telephone or email
Problem Management	Critical technical issues can be managed in a formal Problem Management process
Direct to Level Two Support	Technical issues are routed directly to Level Two technical support analysts, bypassing the general support queue
Application Development Incidents	Optional feature: Purchase 10 application support incidents for issues related to custom application development for your BlackBerry platform
Support Service Specialist (SSS)	Optional service: A Support Service Specialist will review outstanding technical issues, interact with the Problem Management team and manage escalations as required
Health Check Services	Optional service: Submit your BlackBerry® Enterprise Server log files for review to help ensure the stability of your BlackBerry solution Note: you must have a Support Service Specialist to use this service
Change Management Planning Services	Optional service: Before a BlackBerry solution update or migration, request a review of your implementation plan Note: you must have a Support Service Specialist to use this service
Tech-to-site Assistance	Optional service: A technical resource is dispatched to your location within 24 to 48 hours
BlackBerry Expert Support Center	A secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry Software Service Packs and Hotfixes	Available for any BlackBerry software components covered under your support subscription
BlackBerry Software Updates	Available for BlackBerry enterprise software and other software components covered under your support subscription
BlackBerry Infrastructure Status and Notifications	Notifications of planned or unplanned network-related events and access to a support tool that shows the status of the BlackBerry Infrastructure
BlackBerry Certification	One BlackBerry Certification Program exam voucher for each of your Named Callers 1.5% discount per BlackBerry Certified Named Caller on your support subscription renewal (up to a maximum of 7.5%)
BlackBerry Training	One Named Caller receives free enrolment in an Open Session training session (up to a maximum of 4 days) and all Named Callers will receive a 50% discount on further open session training
BlackBerry Technical Support Services Webcast Series	Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve newsletter	Enterprise edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers	5 Optional feature: Add Named Callers as required